FAQs

We accept EFT, wire transfers, and cheques. Credit terms may be available for eligible clients upon approval.

Invoices are sent once the order has been confirmed and shipped. If you require a copy or have billing questions, contact info@ndpackaging.ca.

Returns are handled on a case-by-case basis, typically within 7 days of delivery for damaged or incorrect goods. Please contact us with supporting photos or documentation.

If your question is not on the FAQs, please reach out to info@ndpackaging.ca, and we will do our best to answer your question.

Please contact our customer support team at orderdesk@ndpackaging.ca. We’ll assist you with replacements, credits, or any necessary resolutions.

Yes, once your order is shipped, we provide tracking details through your preferred contact method. For direct delivery routes, our dispatch team will provide estimated delivery windows.

Orders can be placed by contacting our sales team directly via our email, orderdesk@ndpackaging.ca, or through your assigned account manager.

Orders within the GTA are typically delivered within 3–5 business days. For orders outside the region, shipping times vary depending on the destination and carrier availability.

The MOQ varies by product. Please contact us for product specific MOQs.

We distribute a variety of trusted brands including Supligen, Soldanza, Nupak, Nutrament, and more. For our full product list, please check the Brands (hyperlink to redirect customers to this web page) section of our website.

In the case of a stockout, we will inform you immediately with an estimated restock date and offer substitute options where available.